Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II)
Functional Category 1 – Service Delivery
EAGLE II enables DHS business and program offices to accomplish their mission objectives. DHS designed the contract to offer a broad range of services, solutions, and contract types to fulfill the majority of component and departmental IT services needs.
End of Order Period
ECS Quality Assurance Program
EAGLE II Quality Control
Subcontractors and Partners
ECS DHS Experience
Transportation Security Administration (TSA) Information Technology (IT) Support Services
ECS provides senior level staff supporting the management, engineering, and operations of TSA’s IT portfolio, including program and technical Independent Validation and Verification (IV&V) support on TSA’s $1B+ IT infrastructure operations contract. Our work covers TSA’s LAN/WAN administration, enterprise messaging platform, UNIX/Oracle production platforms, VoIP, data center operations, emergency response, and Continuity Of Operations (COOP). Engineering services include virtualization efforts using Citrix XenServer and VMWare. For TSA’s enterprise storage, we are assessing EMC and Clarion Storage Area Networks (SANs) to manage increasing volumes of TSA collected data, along with backups and e-mail archives. We are also supporting the transition of TSA’s network to the consolidated DHS WAN, OneNet and data center migrations.
Customs & Border Protection (CBP) Performance Engineering Services
ECS provides both tactical (performance management) and strategic (capacity planning) analyses to ensure that all CBP mainframe and distributed computers have sufficient capacity to meet all CBP data processing requirements. ECS monitors current system capacity requirements and coordinates with system developers to determine future requirements. ECS evaluates and recommends technical and cost-effective alternatives for meeting CBP performance requirements. ECS develops capacity management strategies, conducts capacity management studies, and provides systems performance monitoring support.
Federal Emergency Management Administration (FEMA) Total Asset Visibility (TAV) Systems Integration Support
The FEMA TAV System provides visibility into, and command and control of, relief assets and commodities during emergency response activities as well as regular, non-emergency operations. ECS supports TAV systems integration through planning and implementation of new supply chain and logistics functionality, evaluating integration and system testing of legacy TAV Commercial-Off-The-Shelf (COTS) with custom built modules, and ensuring TAV compliance with FEMA and DHS architecture frameworks. ECS duties span across the TAV System Life Cycle to include requirements analysis and traceability, assess proposed TAV design solutions, oversee software development engineering practices, prepare test plans and acceptance criteria, support Enterprise Architecture documentation, support end-user acceptance and training, and solicit and collect user feedback for future TAV enhancements.
FEMA Wireless Solution for the National Emergency Training Center (NETC) Dormitories
ECS is implementing a contractor-operated, turn-key solution to design, install, and maintain wireless “hot-spots” for up to 450 temporary students resident in five NETC campus dormitories. During the implementation phase, ECS designed, installed and configured a Local Area Network (LAN); starting with the Internet Service Provider’s (ISP) point of presence, a multi-mode fiber optic network to the dormitories’ individual switches, and 57 Wireless Access Points (WAPs); that was separate and independent of any FEMA networks. ECS will have complete operational responsibility for the wireless network, including subcontracting directly for 10Mbps Internet access bandwidth provisioning; issuance of user ids and passwords; bi-weekly refresh of all user accounts; helpdesk support; monitoring of system faults and restoration to normal operating condition; and detection and replacement of malfunctioning components.
Federal Law Enforcement Agency (FLETC) – Artesia, NM Voice over Internet Protocol (VoIP) Implementation
ECS transitioned the FLETC Artesia main and range training sites from Time Division Multiplexing (TDM) and analog technologies to a forward-looking VoIP system architecture providing greater functionality, flexibility, and a consolidated operational and management infrastructure. The VoIP implementation provided a unique integration of existing Avaya 8700/8400 Media Servers with a new CISCO multiservice network. We performed the Certification and Accreditation of the new network in accordance with the Federal Information Security Management Act (FISMA). The VoIP system offers 1000 users across 38 buildings telephone, Automatic Call Distribution (ACD), automated attendant, and interactive voice response. The end-state network and technology enable a flexible infrastructure for adopting future converged voice-data services.
TSA Office of Law Enforcement (OLE) Federal Air Marshall Service (FAMS) – Federal Flight Deck Officer (FFDO) Program Messaging Implementation Project
The FFDO Program arms and trains strategic, non-Federal airline personnel who augment FAMS security assets. FFDO required a secure e-mail and calendaring system that would interface with FAMS Exchange 2003 to allow sensitive and seamless communications between FFDO personnel and FAMS headquarters, but would also segregate the potentially 20,000 FFDO users from accessing FAMS Active Directory (AD) accounts. ECS is responsible for the design, implementation, testing, and support of a scalable FFDO messaging architecture based on Exchange 2007 that provides a web interface for FFDO users to access the FAMS legacy infrastructure, Disaster Recovery (DR) capability, FAMS directory synchronization with the external FFDO Lightweight Directory Access Protocol (LDAP) based directory, and meets all security requirements defined by the FAMS Information System Security Officer (ISSO).
Government Contract Website
DHS EAGLE II
Task Order Documents