Quality Assurance Program
ECS is committed to delivering high quality and cost-effective technology services and management solutions designed to meet or exceed the customer's requirements and expectations. These services are provided in a responsive manner so as to promote a sense of partnership with our clients and to enhance contract performance. Our quality objectives are:
- To meet or exceed customer expectations and requirements for IT services and management solutions.
- To maintain a highly trained and qualified work force focused on quality, service delivery, and customer satisfaction.
- To establish and maintain proven and repeatable processes designed to ensure the on-time delivery of high quality and cost-effective IT services and management solutions to ECS customers.
- To establish and maintain a program to proactively identify opportunities for leveraging technology and resources, as well as implementing continual improvement.
Quality control and continuous improvement are key to ECS’s successful record of cost, schedule and functional compliance. ECS is a registered ISO 9001:2000 company and was successfully assessed at Software Engineering Institute (SEI) Capability Maturity Model-Integrated (CMMI) Level 2.